PAWECA has issued an official notice addressing concerns from participants about the ongoing data capture and payment processing at its head office.
According to the Information and Media Unit of PAWECA, the organization is currently focused on processing payments and cannot attend to complaints regarding unseen or delayed bank alerts. “We kindly inform the general public that the organization is currently processing payments and is unable to entertain complaints related to unseen or delayed bank alerts,” the notice stated.
The agency further explained that the data capture exercise is still ongoing, and complaints will only be addressed after the process is fully completed. “Complaints cannot be addressed until this process is thoroughly completed,” the statement added.
PAWECA also clarified that payment processing cannot run simultaneously with complaint handling. “Complaints will only be officially accepted and addressed after payments have been concluded and failed transactions have been identified,” it said.
The agency thanked participants for their patience.
