AgriTrust has officially resumed its KYC Screening after a temporary suspension that left many applicants waiting. In a public statement shared with users, the company said, “We sincerely apologize for the suspension of our KYC Screening exercise earlier.
The issue has now been resolved, and we are glad to announce that the KYC Screening is officially back.”
Applicants are advised to log in to their dashboard at www.agritrust.ng to continue the verification process.
The platform stressed that users must generate their wallet account number first before moving forward with the KYC Screening. This requirement helps ensure that transactions are properly tracked within the AgriTrust system.
The company further explained that if registrants have already completed their KYC registration but are facing challenges, there are steps to follow. According to the update, “If you’ve experienced issues with your transaction, please send your transaction details and wallet account link to our email for a refund.”
In cases where users funded their wallet for testing but the balance did not reflect, they are also required to send their transaction details for a refund.
In an additional notice, AgriTrust confirmed that early registrants should be aware of changes to account details. Users are asked to generate a new account and submit their transaction details through email to process refunds. The statement emphasized, “Every user must have at least ₦1000 in their wallet to submit the KYC form.”
The company assured applicants that refunds will be handled for those whose wallets or balances are not visible once evidence and wallet details are provided. All communication is to be directed to the official email: riyawacontractors@gmail.com.
AgriTrust expressed appreciation to applicants, stating, “We truly appreciate your patience and understanding during the suspension period.”