The Corporate Affairs Commission has announced a new temporary measure to improve customer service and reduce delays caused by ongoing system issues. In a public notice, the Commission stated that the Registrar-General has approved the immediate opening of its office in Zone 5, Abuja, to receive manual complaints and provide fast, on-the-spot resolutions. This update is expected to ease challenges faced by business owners dealing with company registration, regulatory compliance, and ICT-related inquiries.
According to the Commission, representatives from the Registry Department, Incorporated Trustees Department, Consent Unit, ICT Department, and Compliance Department have been deployed to the Abuja office. The notice explained that these officers are fully equipped and mandated to resolve complaints instantly, adding that “issues will be addressed immediately, except in cases requiring additional procedural actions.” This step is part of efforts to stabilize the Intelligent Company Registration Portal, which continues to experience disruptions affecting business registration and compliance services.
The Commission added that all existing complaint channels, including email and the call center, remain active. It also confirmed that similar measures will soon be extended to all zonal offices nationwide to ensure customers can access timely support.
