The Federal Competition and Consumer Protection Commission (FCCPC) on Thursday, December 11, 2025, sealed the headquarters of Ikeja Electric (IE) over what it described as continuous violations of consumer rights and the company’s refusal to comply with clear regulatory directives issued by both the Nigerian Electricity Regulatory Commission (NERC) and the FCCPC.
According to the Commission, NERC had earlier issued a binding decision directing Ikeja Electric to unbundle a Maximum Demand account into twenty non-Maximum Demand accounts. This was meant to recognise each of the nineteen residential units and one service point owned by a complainant as separate customer units and to provide the required metering and connection. FCCPC stated that Ikeja Electric did not implement this decision.
Because of this failure, the complainant has been without electricity supply for more than two and a half years. The Commission explained that this happened even though the complainant paid all charges requested by Ikeja Electric and met every obligation required. The lack of electricity has stopped the complainant from putting the nineteen residential units to use.
FCCPC noted that it engaged Ikeja Electric several times on the matter. The Commission said, “We notified the company of the complaint and the outstanding NERC decision.” In April 2025, FCCPC issued a directive outlining the steps required and the timelines for compliance, but no action was taken. It added that on 2 October 2025, a Compliance Notice was issued demanding full compliance within seven business days, yet the company still did not comply.
The Commission stated that its intervention is supported by the Federal Competition and Consumer Protection Act (FCCPA). It explained that Section 17 outlines its functions, including resolving complaints, issuing directives, and taking enforcement action where breaches continue. Section 18 gives the Commission powers to ensure compliance, including sealing premises where an undertaking’s conduct has created or prolonged consumer harm.
FCCPC further referenced Section 124, which prohibits harassment, coercion, undue influence or unfair tactics in the supply of goods or services. It said withholding or frustrating access to a service in a way that causes avoidable hardship falls under this prohibition. Section 150 allows the Commission to issue a Compliance Notice and escalate enforcement if the notice is ignored, while Section 155 makes it an offence for an undertaking to infringe consumer rights.
The Commission stated that Ikeja Electric’s sustained refusal to carry out a lawful regulatory decision and the prolonged deprivation of electricity to nineteen residential units meet the threshold for intervention. It said sealing the facility is a proportionate enforcement step taken only after repeated engagement and several opportunities for voluntary compliance. The seal will remain until the company fully complies with all directives and provides written evidence.
FCCPC added that consumers are entitled to fair treatment and timely access to essential services and assured that it will continue to enforce the law to protect these rights.
