The West Africa Association of Customer Service Professionals, WAACSP, has announced plans to commence a Virtual Assistant resource portal in the first quarter of 2026 to support the virtual assistance industry.
The Head of Administration of WAACSP, Christian Anozie, disclosed this in a statement, explaining that the initiative is designed to create an accessible, trusted and scalable marketplace for Virtual Assistants and organisations seeking their services.
According to Anozie, the portal will provide access to training resources, professional profiling, listing, engagement and hiring of Virtual Assistants.
The statement reads: “The WAACSP VA Portal is structured as an open and inclusive platform, welcoming Virtual Assistants from diverse training backgrounds. To build confidence and trust for engaging organisations, the portal will incorporate a verification system, clearly identifying Virtual Assistants who meet WAACSP professional standards.
“Virtual Assistants trained by other institutions will also have the opportunity to become WAACSP-verified by taking the WAACSP certification test, without necessarily undergoing the full training programme.
“This approach balances wide participation with credible quality assurance, enabling organisations to make informed engagement decisions while allowing Virtual Assistants to align with recognised professional benchmarks.
“By Q4 2026, the WAACSP VA Portal is projected to showcase over 5,000 Virtual Assistants, supporting full-time, contract, hourly, and part-time engagements. While strongly positioned for the international market, the platform will also address Africa’s virtual assistance needs, providing African entrepreneurs, startups, and businesses with a reliable channel to engage professional Virtual Assistants.”
On the technical framework and delivery partners, the statement adds: “20four7VA (USA) will provide advisory support and industry insight in the global Virtual Assistant ecosystem. EmployMe E-Learning will support the learning, certification, and employability infrastructure aligned with WAACSP standards.
“TechDave is responsible for the design, development, deployment, and ongoing management of the WAACSP VA Portal, ensuring performance, scalability, data security, and reliability.”
