The Nigeria Customs Service (NCS) has opened a review process for applicants who were shortlisted for recruitment but were stopped during screening and denied entry into the training college. The Service said the move follows complaints from affected candidates and is intended to ensure that genuine concerns are examined.
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The Comptroller-General of Customs (CGC), Bashir Adewale Adeniyi, MFR, met some of the applicants and called for a case-by-case reassessment. The NCS said candidates who believe their screening outcome was wrong can submit their details and complaints for review.
However, the Service clarified that appearing on the final shortlist does not guarantee enlistment. Recruitment includes several checks, such as credential and document verification, physical fitness and endurance assessments, medical examinations, age verification, drug screening and other mandatory requirements.
The NCS said screening identified concerns involving substance use, physical fitness, medical records, age and submitted documents among 397 applicants. Cigarettes and alcohol were excluded from the stated substance-abuse category. Some candidates were also rejected after irregularities were identified in their selection process.
The Service said the findings reinforced the need to maintain recruitment standards and ensure that only candidates who meet the prescribed requirements are considered for enlistment. It added that the review would provide an avenue for legitimate complaints without weakening the integrity and fairness of the exercise.
Applicants who use the new review window should be prepared to undergo fresh screening. The NCS stressed that having a complaint examined does not automatically secure admission into the training college or exempt a candidate from any requirement.
The Service also warned that investigations establishing criminal conduct, including certificate fraud or other offences, could lead to referral for legal action and prosecution. It urged applicants and members of the public to remain calm while cases are assessed under established procedures.
The NCS said it remained committed to a transparent and accountable recruitment process, noting that its officers have responsibilities in national security, border protection, revenue collection and public safety. It said genuine complaints would be considered, but recruitment standards would not be compromised.
How to submit
Applicants who were rejected during screening and want their cases reviewed should email their details and complaint to helpdesk@customs.gov.ng. They should provide accurate information about their recruitment application and the screening decision they are challenging to help the Service examine the case. Applicants should keep copies of supporting documents. The review does not guarantee enlistment, and applicants may be required to undergo fresh screening.
